ELIZABETH KOTT





How to deal with difficult clients


APRIL 2021
        Never admit defeat. Never. Even if you full-on fucked up that head therapize them and offer unmitigated reassurance. Talk that asymmetrical miscalculation, all the way to the receptionist — all the way to their car if you have to (pro tip number 6 can come in handy here). Oh and as a preemptive measure, get yourself an understudy. Actually, train a bevy of understudies and get ready to pawn off those fussbudget clients.